Frequently asked

You can conclude a contract at our office or remotely. You can find out more about the rules of concluding a contract and the application form by calling or writing to us.

On our website, select the volume calculator, enter all the data and get a ready-made answer.

Yes, we do. The cost of this service depends on the volume of transported shipment. The minimum cost is from 5 000 tenge per cubic metre. When making an order on the site, select the additional service "Rigid packing".

To deliver a light and not very large shipment from city "A" to city "B," you will need to hand over the shipment for carriage at our branch in city "A" or order the service of receiving the shipment in the city of departure by ABS Group Company by filling out an order to the forwarder. Provide accompanying documents necessary for shipment carriage. Upon arrival of the shipment in city "B," you can either pick it up at the branch of ABS Group Company at a convenient time or order the service of delivery to the recipient s address

You either need to fill in an application form on our website or inform us by phone. It is obligatory to specify the parameters (weight and volume) of the shipment to be sent, because it depends on which car to send to pick up the shipment.

You need to contact our office. Present the invoice, under which this shipment was accepted for carriage, and fill in an application for return of the shipment. If the shipment has not yet been received by the consignee, it will be sent back on the basis of your application. In this case, you will have to pay for the forward and return carriage of the cargo, the cost of storage of the shipment in the city of destination (if it has not been received within 1 day from the moment of notification of the consignee).

Yes, at the customer's request ABS Group can independently receive the shipment from the sender's warehouse and (or) deliver the arrived shipment to the recipient's address. These services are paid additionally in accordance with the company's price list.

The shipment arriving at the destination point is stored in the warehouse free of charge for 1 working day from the moment of notification of the recipient. Storage of the shipment longer than the specified time is additionally paid according to the price list of the company.

The dimensions of goods accepted for transportation in rigid packaging are calculated based on the dimensions of the package.

This can be done in the "Calculator" section of the website. Please note that the amount is approximate, because after the actual measurement and weighing, the dimensions of the shipment may be less or more than you specified, delivery to the door may fall into the category of "remote area" and so on. The amount gives you a certain reference point for the cost, as close as possible to the amount of the invoice.

Yes, we do. Go to the " Shipment Status" section. Enter the invoice number. You will see the status of your shipment: "Shipment Received" - "Shipped" - "Arrived" or "Released". Yes, we do. Go to the " Shipment Status" section. Enter the invoice number. You will see the status of your shipment: "Shipment Received" - "Shipped" - "Arrived" or "Released".